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| When you pay for your clothes to be dry cleaned or to receive a massage at the spa, you are not receiving a product in return for your purchase. ((false)) |
| The issuance of stocks and bonds is a marketing activity for a company. ((false)) |
| The focus of all marketing activities is the successful transformation of resources into goods and services. ((false)) |
| Learning about business can help you become a well-informed consumer and member of society. ((true)) |
| All economic systems must address three important issues, one of which is how the goods and services will be produced. ((true)) |
| Countries such as China and Russia have used state capitalism to advance the economy. ((true)) |
| Manu lives in Australia, where business owners can determine how to operate their own businesses. There is some regulation, but overall Manu has the freedom to make his own choices. Manu’s government operates as a free-enterprise system. ((true)) |
| The equilibrium price is represented by the point where a product’s supply and demand curves intersect. ((true)) |
| The current national debt is around $5 trillion. ((false)) |
| While ethical behavior can enhance a company’s reputation, it often has a negative effect on the company’s financial performance. ((false)) |
| ________ is the primary goal of business. ((Profit)) |
| Businesses differ from nonprofit organizations in that a business's focus is on ((profit)). |
| Which of these is an intangible product? ((a music concert)) |
| Vidor hired an attorney to help him draft a purchase and sale agreement for his new home. The home is an example of a product that is a(n) ((tangible item)). |
| Which of these is a tangible product? ((an automobile)) |
| Which statement about businesses and profits is accurate? ((Earning profits contributes to society by creating resources that support social institutions and government.)) |
| Which statement regarding nonprofit organizations is accurate? ((Nonprofit organizations utilize skills related to management, marketing, and finance.)) |
| All the groups that have an interest in an organization's success and outcomes are known as the organization's ((stakeholders)). |
| Extreme Motors is working to find a way to produce the SUVs and trucks its customers want while meeting environmental requirements and making a profit. This is an effort to please multiple ((stakeholders)). |
| Which is the BEST example of a business trying to balance the needs of various stakeholders? ((Pete's Pest Control Company is trying to develop an eco-friendly insecticide that will eliminate crop-killing pests and still adhere to environmental regulations.)) |
| Among the major activities of business, which is an element of management? ((acquire resources)) |
| Taneisha is the owner of a small business. She has an HR person, an operations manager, a marketing manager, and a sales manager on staff. Who is ultimately responsible for the financial decisions that arise in the course of business? ((Taneisha, the owner)) |
| What is true regarding the responsibilities of the people involved in a business? ((The primary responsibility of providing financial resources for the operation of the business lies with the business owners.)) |
| Roger works for a custom furniture manufacturer. His job is to oversee the process of taking raw materials—lumber, fabric, and metal components—and ensure that they are transformed to the customer’s exact specifications. Roger’s job falls under the business activity known as ((operations)). |
| Tomas has responsibility for the functions of organizing, staffing, planning, and controlling activities in a large company. These functions are most closely associated with ((managers)). |
| Callie, the manager of a new pet grooming company, makes sure her grooming salon always has plenty of treats and toys for the animals as well as beverages and snacks for their owners to ensure a quality customer service experience. This is an example of the ________ element of management. ((operations)) |
| ________ gather information and conduct research to determine what customers want. They also plan and develop products and make decisions about how much to charge for their products and when and where to make them available. ((Marketers)) |
| Advertising, personal selling, coupons, and sweepstakes are elements included in the ________ aspect of marketing activities. ((promotion)) |
| A fitness studio has a new exercise video that it hopes will bring in extra sales. It is offering coupons and a sweepstakes to get people to buy the video. These are examples of ((sales promotion)). |
| Decisions regarding product adoption, development, branding, and positioning fall under which element of the marketing mix? ((product)) |
| When a business fails or does not make a profit, ________ have the most to lose in terms of finances. ((owners)) |
| Lester is an accountant for a large corporation. As such, he participates primarily in ________ activities. ((financial)) |
| The study of how resources are distributed for the production of goods and services within a social system is referred to as ((economics)). |
| A firm's ________ resources are also known as labor. ((human)) |
| Rafe owns a company that makes metal and wooden signs. In order to acquire the different kinds of wood and steel he needs to make his product, and the people to do the work, Rafe needs ((capital)). |
| The factors of production are the ((land, labor, capital, and enterprise used to produce goods and services)). |
| Which of these is a natural resource? ((land)) |
| Which of these is an intangible resource? ((company reputation)) |
| ________ describe(s) how a particular society distributes its resources to produce goods and services. ((An economic system)) |
| Who subscribes to the ideals of a communist economy as proposed by Karl Marx? ((Fred believes that in a society, people should contribute according to their ability and receive benefits according to what they need.)) |
| Which economic system is considered a command economy? ((communism)) |
| In practice, what is a common characteristic of communist economies? ((critical shortages of consumer goods)) |
| Which communist country was the first to make strong economic gains by adopting capitalist approaches to business? ((China)) |
| How are profits handled in communist systems? ((Excess income goes to the government)) |
| What is true of product availability in a communist system? ((Consumers have a limited choice of both goods and services)) |
| In which economic system do most people work for government-owned industries or farms? ((communist)) |
| What is true in a socialist economy? ((Competition is restricted in basic industries.)) |
| ________ is an economic system in which the government owns and operates basic industries such as utilities, health care, and banking, but individuals can own businesses. ((Socialism)) |
| Which statement is true regarding a socialist system of economy? ((Central planning determines what basic goods and services are produced.)) |
| Mulan lives in a country where income and social services are distributed equally among its citizens. However, the citizens must pay high taxes and the country often experiences high levels of unemployment. Mulan most likely lives in a(n) ((socialist)) nation. |
| Egalitarianism refers to the ((equal distribution of income and social services)). |
| What is true of a free-market system? ((All economic decisions are made without government intervention)). |
| What is true of a capitalist economic system? ((Prices of goods and services are determined by supply and demand)). |
| ________ is often called the father of capitalism. ((Adam Smith)). |
| How does modified capitalism differ from pure capitalism? ((In modified capitalism, the government intervenes and regulates business to some extent)). |
| A small town encourages individuals to own and operate the majority of businesses, but its national government passes laws to enforce fair business practices such as labor laws, antitrust legislation, and laws against deceptive advertising. This is an example of ((modified capitalism)). |
| Which country is an example of an economic system based on capitalism? ((Japan)). |
| Ollie is a real estate entrepreneur in a country that promotes the individual right to own property, earn profits, make decisions about business operations, and choose productivity systems. Which system best describes Ollie’s business environment? ((free enterprise)). |
| The quantity of goods and services that consumers are willing to buy at different prices at a specific time is referred to as ((demand)). |
| Paige creates pottery on demand, and she has 12 chip and dip platters that she sells for $80 each. She received orders for all 12 at that price, which is the ________ price. ((equilibrium)). |
| Maike has a small business that supplies art supplies to local craftspeople. She just got 30 paintbrushes in with natural bristles, and doesn’t expect to get any more. This illustrates the concept of ((supply)). |
| Generally, when a retailer announces a discount sale on all its products, what happens? ((Consumers will demand more products)). |
| Kasha is a member of a warehouse club. She likes shopping there because she can buy items like toilet paper and groceries in bulk to save money. This relates to which element of supply and demand? ((demand)). |
| Which statement describes the force that drives the distribution of resources (goods and services, labor, and money) in a free-enterprise economy? ((Prices for goods and services vary according to the changes in supply and demand)). |
| Which market is most likely to be a monopoly? ((electricity supply)). |
| Using the supply and demand curves shown in the graph that follows, what is the equilibrium price for soft drinks? ((50 cents)). |
| According to Adam Smith, competition ((fosters efficiency)). |
| Maura is an entrepreneur who decided to start an online bakery. Since all her business will be done online and she can bake in her home kitchen, she is saving building and other brick-and-mortar costs that allow her to pass these savings on to her customers. Reducing prices to customers is an element of ((competition)). |
| When different businesses promote similar products that differ in some characteristics but satisfy the same consumer need, the competitive environment is most likely to be ((monopolistic competition)). |
| ________ is an example of a product of monopolistic competition. ((Aspirin)). |
| Tyler owns a local farm stand. Although he sells fruit and vegetables, like the grocery store chains in the area, he has some power over the price he charges because he can offer consumers features they want. For instance, his fruit and vegetables are organic and locally grown. This is an example of ((monopolistic competition)). |
| What exists when there are many small businesses selling one standardized product, such as agricultural commodities like wheat, corn, and cotton? ((pure competition)). |
| The market for corn in Mexico has a large number of sellers and buyers, and there is no difference in the products sold by each seller. As a result, prices are determined by the ((forces of supply and demand)). |
| What competitive environment exists when there is only one business providing a product in a given market? ((a monopoly)). |
| In which market structure do individual businesses have control over their products' price because each business supplies a large portion of the products sold in the marketplace? ((oligopoly)). |
| What is true regarding an oligopoly? ((Prices charged by different firms stay fairly close because a price cut or increase by one company will trigger a similar response from another company)). |
| Following a dry season, the prices of agricultural commodities in Brazil have increased dramatically, as have the prices of products manufactured from agricultural commodities. Government intervention has failed to arrest the rising prices. Based on this information, Brazil is experiencing ((inflation)). |
| Economic expansion occurs when ((an economy is growing and people are spending more money)). |
| Maxine is living on a fixed income since her retirement. She is worried that the economy is expanding too rapidly, which could result in _________ and a rise in prices. ((inflation)). |
| What is true of economic expansion? ((The standard of living rises because more people are employed and have money to spend)). |
| What is a characteristic of economic depression? ((Business output is sharply reduced)). |
| What is associated with a decline in spending? ((economic contraction)). |
| Contractions of the economy lead to ((recession)). |
| Increased unemployment can reduce consumer demand for goods and services, leading to ((deflation)). |
| Which statement is true about GDP as a measure of a country's economic health? ((It measures only those goods and services made within a country)). |
| A budget deficit occurs when a nation ((spends more than it takes in from taxes)). |
| If a country balances the money it spends for social, defense, and other programs with the amount of money it takes in from taxes, this country ((will not have a budget deficit)). |
| ________ measures changes in the prices of goods and services purchased for consumption by typical urban households. ((Consumer price index)). |
| ________ indicates the income level of "average" Americans. It is useful in determining how much "average" consumers spend and how much money Americans are earning. ((Per capita income)). |
| In Norway, most citizens are able to afford basic necessities and some degree of comfort. This means Norway has a(n) ((high standard of living)). |
| What is true of an open economy, like that of the United States? ((Open economies are major players in international trade)). |
| What would hinder business activity as it relates to an open economy? ((too much regulation of business activities)). |
| What are the two primary factors economists consider when evaluating the American economy? ((growth in GDP and jobs)). |
| Before the Industrial Revolution, the economy of North America under the colonists was characterized by ((farming, and the production of agricultural goods)). |
| What change occurred in the United States during the Industrial Revolution? ((Farmers began to move to cities to find jobs in factories)). |
| In 1872, who developed a catalog that included 10,000 items that could be shipped by train? ((Aaron Montgomery Ward)). |
| The period following the American Industrial Revolution was known for an increasing emphasis on ((manufacturing)). |
| Once businesses moved toward manufacturing goods and providing services, American businesses became more concerned with the needs of the consumer, evolving into a(n) ((marketing)) economy. |
| As the service economy in America continues to rapidly grow, advances in technology are contributing to new service products based on technology and digital media that provide smart phones, social networking, and e-commerce. This suggests that the country may be moving toward being a ((digital)) economy. |
| What emerged in the United States as a result of industrialization? ((emphasis on manufacturing goods and providing services)). |
| What does the American government do to counteract economic contraction? ((It reduces interest rates)). |
| What is useful in fighting inflation? ((raising interest rates)). |
| As a business owner, Laura is concerned that her employees act ethically in all situations. Business ethics generally refers to ((following the standards and principles used by society to define appropriate and inappropriate conduct in the workplace)). |
| What is true of ethics in business? ((Ethical conduct is linked to increased profits)). |
| Several employees in a well-known corporation were arrested for intentionally selling defective truck parts to their customers. Scandals like this ((undermine public confidence in corporations)). |
| An entrepreneur has been primarily associated with the willingness to ((take risks)). |
| The American economic system is best described as ________ because the government regulates business to preserve competition and to protect consumers and employees. ((modified capitalism)). |
| The acceptability of behavior of a business rests solely with the business itself. (( FALSE )) |
| An ethical issue is an identifiable problem, situation, or opportunity that requires a person or organization to choose from among several actions that may be evaluated as ethical or unethical. (( TRUE )) |
| When it comes to ethical behavior, co-workers and superiors exert significant control over one's choices at work through authority and example. (( TRUE )) |
| There is a movement toward cultural- or integrity-based initiatives that make ethics a part of core organizational values. (( TRUE )) |
| Corporate citizenship is defined as the ways a company interacts with its community. (( FALSE )) |
| The concept of social responsibility is universally accepted. (( FALSE )) |
| Diversity with respect to business ethics relates to the product mix within a certain category. (( FALSE )) |
| A business must choose to be either profitable or socially responsible; they cannot be both. (( FALSE )) |
| The principles and standards that determine acceptable conduct in business organizations are referred to as (( business ethics )). |
| Which scenario best exemplifies a company with a strong ethical culture? (( The top management at Dorthea’s company clearly communicates to all employees the ethical behavior expected of them. )) |
| Which statement about business ethics and social responsibility is the most accurate? (( Companies can be both profitable and socially responsible. )) |
| A local landscaping company donates and plants a tree in the community for every new client that uses its landscaping design services. This exhibits the company's (( social responsibility )). |
| The term social ________ refers to a business's obligation to maximize its positive impact and minimize its negative impact on society. (( responsibility )) |
| Lovely Landscaping is well-received by the community in which it operates. Every year it hosts a charity fundraiser to support local charities, and its employees regularly volunteer within the community. The company is committed to using sustainable manufacturing processes. The actions taken by Lovely Landscaping best exemplify (( social responsibility )). |
| How do the terms business ethics and social responsibility differ from each other? (( Business ethics relates to an individual's or a work group's decisions that society evaluates as right or wrong, whereas social responsibility concerns the impact of the entire business's activities on society. )) |
| Which law codified basic ethical obligations for companies by reforming the financial industry and offering consumers protection against complex and/or deceptive financial products? (( the Dodd-Frank Act )) |
| Most ________ issues arise as choices that society deems unethical, irresponsible, or otherwise unacceptable. (( legal )) |
| Business ethics, social responsibility, and laws together act as a ________ system, requiring that businesses and employees act responsibly in society. (( compliance )) |
| In ride-sharing companies like Uber and Lyft, regulations have (( been inadequate and ambiguous )). |
| Russia was implicated in a doping scandal with its athletes that resulted in a 4-year suspension from the Olympics. This illustrates how there is/are sometimes ________ in sports as well as business. (( ethical misconduct )) |
| Recently, ________ became the number-one consumer complaint with the Federal Trade Commission. (( identity theft )) |
| One of the most difficult things for a business to restore after an ethics scandal is/are (( trust )). |
| Which statement about how the mass media reports on the ethical conduct of businesses is true? (( The mass media focus more on misconduct than good ethical conduct. )) |
| Beulor Industries decided to buy less expensive materials from a foreign supplier that resulted in a significant reduction in the quality of its product. As a result, company sales dropped, many retailers refused to carry the product, and consumers left negative reviews online about the product. This is an example of (( how negative judgments can affect an organization's ability to achieve its goals. )) |
| Which statement is true of business ethics? (( Ethical issues are not limited to for-profit organizations. )) |
| After a major horse race, it was discovered that the winner had drugged his horse to make it run slower so he could bet against it. Even though there was not a specific rule against this particular drug, the horse’s trainer was banned from the racing industry. This exemplifies how (( negative judgment directly affects an organization's ability to achieve its business goals. )) |
| What is a key step in evaluating ethical decisions in business? (( learning how to recognize and resolve ethical issues )) |
| David notices that one of his colleagues takes office supplies home with him. In deciding whether or not to report this behavior, what must he do first? (( know his company’s policy regarding his colleague’s behavior )) |
| When the district manager found out that the sales rep was selling company property and keeping the money, she hesitated to report him because she knew he was having financial problems as a result of a medical condition, and he would likely be fired. As a result, she couldn’t decide what to do. The manager is struggling with (( an ethical issue )). |
| When employees shifted to working from home during the COVID-19 pandemic, it created a problem for companies with respect to misconduct. What was the problem? (( Companies couldn’t monitor employee misconduct. )) |
| ________ are payments, gifts, or special favors intended to influence the outcome of a decision. (( Bribes )) |
| Jancy and Craig are competing for a promotion. Hoping to sway her manager to promote her over Craig, Jancy gives her manager an expensive bottle of wine. This is an example of (( bribery )). |
| In the United States, the ________ imposes heavy penalties on companies found guilty of bribing foreign government officials. (( Foreign Corrupt Practices Act )) |
| Patricia is a pharmaceutical sales rep who used to be able to bring her customers free stuff to promote her products. How has this changed? (( She can still give incentives, but the company must now report all incentives on a government website. )) |
| What is true of misusing company time? (( Time theft costs can be difficult to measure but are estimated to cost companies hundreds of billions of dollars annually. )) |
| Abusive behavior is difficult to assess and manage because (( diverse cultures and lifestyles make some behaviors acceptable to some but not others. )) |
| Frederik speaks fluent Spanish, and English is his second language. When communicating with his colleagues, he uses words that are normal in his language, but they consider them inappropriate. What should be considered in determining if the language is abusive? (( intent )) |
| Which act is associated with bullying? (( harassment )) |
| Alan had a habit of belittling his colleagues’ contributions in meetings and criticizing their work. This is a form of (( bullying )). |
| What is true of bullying? (( Although sexual harassment has legal recourse, bullying has little legal recourse at this time. )) |
| Mai and Will are both up for a promotion. In the meantime, Mai needs Will’s help to resolve an urgent work issue. She has e-mailed and called him several times, but Will doesn’t respond to any of her communications. Will’s behavior is an example of (( bullying )). |
| ________ is the buying or selling of stocks by insiders who possess material that is still not public. (( Insider trading )) |
| Physical threats, ignoring someone, yelling, and the use of profanity fall under which type of organizational misconduct? (( abusive or intimidating behavior )) |
| Spending an excessive amount of time on personal e-mails, submitting personal expenses on company expense reports, and using the company copier for personal use are all examples of (( the misuse of company resources )). |
| When Rita used her company credit card to buy $10,000 worth of new furniture for her house, she was fired. Which type of misconduct does this exemplify? (( misuse of company resources )) |
| Which organization has developed a Corruption Perceptions Index that ranks countries based on their level of corruption? (( Transparency International )) |
| Which country is highest on the list of least corrupt countries? (( Denmark )) |
| Lilly, a manager, makes decisions that benefit her financially at the expense of her firm. This is an example of which ethical issue in business? (( conflict of interest )) |
| The fact that businesspersons are expected to not harm customers, clients, or competitors knowingly through deception, misrepresentation, coercion, or discrimination is part of the practice of (( fairness and honesty )). |
| A hairdryer manufacturer produced a new model that could dry a person's hair in under five minutes. When customers used this hairdryer and experienced scalp and hand burns, the manufacturer was required to create and enforce detailed plans to prevent future burns. This example relates to (( fairness and honesty )). |
| The European Commission investigated Google to determine whether it promoted its own search results over those of other search engines in spite of their relevance. The aspect of fairness at issue here is (( competition )). |
| In the realm of business ethics, when automobile companies fail to issue recalls in a timely manner, this is an matter related to what area in which ethical concerns arise? (( communications )) |
| Which scenario illustrates plagiarism? (( Nasser came up with a new training method, but his boss Baxter claimed the idea as his own. )) |
| ________ involves taking someone else's work and presenting it as your own. (( Plagiarism )) |
| The warning on cigarette packages about the health implications of smoking is an example of (( communications )). |
| Which behavior is an example of ethical consideration within the purview of business relationships? (( keeping company secrets )) |
| If a manager pressures a subordinate to engage in activities that he or she may otherwise view as unethical, it would be an ethical issue related to (( business relationships )). |
| Which action indicates that a person has begun the process of resolving an ethical issue? (( recognizing the ethical issue and openly discussing it with others )) |
| The three key factors that influence ethical decisions in an organization are: individual moral standards, the influence of managers and co-workers, and (( the opportunity to engage in misconduct )). |
| Vance’s boss often goes on Facebook at work. As a result, the rest of his team goes on Facebook as well. This is an example of which factor of influence regarding ethical behavior? (( the influence of managers )) |
| Kyle’s company does not have established rules and policies on ethics. It is a small, independent company that depends on its employees to use their own judgment. This structure can lead to (( opportunity for misconduct )). |
| What is true of professional codes of ethics? (( They do not have to be too detailed. )) |
| A set of formalized rules and standards that describes what a company expects of its employees is called a (( code of ethics )). |
| Codes of ethics, policies on ethics, and ethics training programs advance ethical behavior because they (( prescribe which activities are acceptable and which are not. )) |
| According to the Global Business Ethics Survey, employees in organizations that have written codes of conduct and ethics training, ethics offices or hotlines, and systems for reporting are more likely to (( report misconduct when they observe it )). |
| Codes of ethics foster ethical behavior by (( limiting the opportunity to behave unethically by providing punishments for violations of the rules and standards. )) |
| Korane just took a job as a financial advisor with a large firm. He wants to make sure that all of his business dealings are ethical. What will guide him on any gray or ambiguous area he may face at his new job? (( a code of ethics )) |
| What is a reason why a code of ethics is important? (( It alerts employees about important issues and risks to address. )) |
| According to the Global Business Ethics Survey (NBES), ________ is the greatest determinant of future misconduct. (( a company's ethical culture )) |
| ________ is the act of an employee exposing an employer's wrongdoing to outsiders. (( Whistleblowing )) |
| What is true of the Dodd-Frank Act passed by the U.S. Congress in 2010? (( It encourages whistleblowers to provide information about corporate misconduct through monetary rewards. )) |
| Being profitable relates to the ________ stage of social responsibility. (( economic )) |
| ________ is the extent to which businesses meet the legal, ethical, economic, and voluntary responsibilities placed on them by their various stakeholders. (( Corporate citizenship )) |
| What involves the activities and organizational processes adopted by businesses to meet their social responsibilities? (( corporate citizenship )) |
| A company committed to corporate citizenship might be engaged in (( sustainable manufacturing processes )). |
| Which of these is a stage of social responsibility? (( ethical )) |
| Meister Corporation created its own continuing education program that offers eligible employees full tuition to pursue continuing education related to their roles at the company. It also created a scholarship program to help employees send their children to college. These programs exemplify the company's (( philanthropic activities )). |
| Being a "good corporate citizen" is an example of the ________ dimension of social responsibility. (( voluntary )) |
| Philanthropic contributions made by a business to a charitable organization represent the ________ dimension of social responsibility. (( voluntary )) |
| What is an argument that supports social responsibility? (( As members of society, businesses and their employees should support society through taxes and contributions to social causes. )) |
| Studies have found a direct relationship between social responsibility and ________ in business. (( profitability )) |
| Businesses must first be responsible to their ________, who are primarily concerned with earning a profit. (( owners )) |
| What has research shown regarding the relationship between social responsibility and profitability? (( Social responsibility is linked to improved business performance. )) |
| What is a major hindrance of any firm trying to increase profits? (( a lack of employee commitment )) |
| Laws regarding workplace safety are enforced by the (( Occupational Safety and Health Administration )). |
| ________ is defined as the activities that individuals, groups, and organizations undertake to protect their rights as customers. (( Consumerism )) |
| Employees expect businesses to (( keep them informed of what is happening in the company )). |
| The right to ________ in the consumer bill of rights means that a business must not knowingly sell anything that could result in personal injury or harm to consumers. (( safety )) |
| The right to choose in the consumer bill of rights ensures that (( consumers have access to a variety of goods and services at competitive prices )). |
| The assurance of both satisfactory quality and service at a fair price is a part of the consumer's right to (( choose )). |
| The right to ________ in the consumer bill of rights assures consumers that their interests will receive full and sympathetic consideration when the government formulates policy. (( be heard )) |
| John F. Kennedy's consumer bill of rights outlined four rights: the right to be informed, the right to choose, the right to be heard, and the right to (( safety )). |
| The right to ________ in the consumer bill of rights gives consumers the freedom to review all details about the products they wish to buy. (( be informed )) |
| A food processing plant started using a new preservative in its products. However, it didn’t include anywhere on its packaging that this preservative could cause an allergic reaction in people who are allergic to milk products. This is a violation of consumers’ right to (( be informed )). |
| What is true about the role of the Federal Trade Commission's Bureau of Consumer Protection? (( It protects consumers against unfair, deceptive, or fraudulent practices. )) |
| ________ emerged as a major issue in recent years in the face of increasing evidence that pollution, uncontrolled use of natural resources, and population growth were putting increasing pressure on the long-term sustainability of these resources. (( Environmental protection )) |
| ________ involves the interaction among nature and individuals, organizations, and business strategies and includes the assessment and improvement of business strategies, economic sectors, work practices, technologies, and lifestyles, so that they maintain the health of the natural environment. (( Sustainability )) |
| Pollution of water and soil from activities such as oil and gas drilling is primarily related to (( sustainability issues )). |
| ________ refers to attaching a positive environmental association on an unsuitable product, service, or practice. (( Greenwashing )) |
| The fact that environmental responsibility requires trade-offs means that it (( imposes costs on both business and the public )). |
| General Electric and its employees hold fundraising events for the United Way organization. This illustrates how a business can use ________ to improve community relations. (( donations to charitable organizations )) |
| Many businesses, recognizing that employees lack basic work skills, are becoming more concerned about the quality of ________ in the United States. (( education )) |
| While unemployment is often seen as an economic issue, it carries ethical implications when (( high unemployment is coupled with a large gap between rich and poor )). |
| Which organization funds programs to train the hard-core unemployed so that they can find jobs and support themselves? (( National Alliance of Businessmen )) |
| Doreen owns a small shoe repair company and is a sole proprietor. This means that she is personally responsible for payment all of the debts. (( TRUE )) |
| Corporations pay a higher tax rate on income of less than $75,000 than does a sole proprietorship. (( FALSE )) |
| Limited partners do not participate in the management of the business. (( TRUE )) |
| Partnerships are used more frequently than all other forms of business. (( FALSE )) |
| The assets and liabilities of a corporation are separate from its owners. (( TRUE )) |
| An S corporation is taxed just like any other corporation. (( FALSE )) |
| Corporations account for the majority of all U.S. sales and income. (( TRUE )) |
| Tony was most likely being considered for the company’s board of directors. (( TRUE )) |
| A strategic alliance occurs when one company purchases another company by buying most of its stock. (( FALSE )) |
| Most tender offers of corporate raiders are hostile. (( FALSE )) |
| Which form of business ownership is the easiest to establish? (( sole proprietorships )) |
| Which form of business organization is the most common in the United States? (( sole proprietorships )) |
| Marlo is a(n) (( sole proprietor )) |
| Which statement characterizes a sole proprietorship? (( A sole proprietorship would most likely focus on services rather than on the manufacture of goods. )) |
| What is an advantage of a sole proprietorship? (( It has the most freedom from government regulation. )) |
| Berria’s best suited form of business is (( a sole proprietorship )) |
| Carmine’s business is an example of a(n) (( sole proprietorship )) |
| Angel's ability to make decisions quickly gave her a (( competitive advantage )) |
| How is Nathaniel’s income taxed? (( Nathaniel pays one tax that includes both the business and his personal income. )) |
| Ramesh will need to (( fill out paperwork to obtain the proper licenses and permits. )) |
| Dawn can easily dissolve the business whenever she wants. (( TRUE )) |
| Which form of business ownership has the most freedom from government regulation? (( sole proprietorship )) |
| In sole proprietorships, owners are (( limited in the sources of funding available to them. )) |
| What is a disadvantage of sole proprietorships? (( lack of continuity )) |
| Which form of business ownership is directly linked to the life of its owner and their ability to work? (( sole proprietorship )) |
| Mahoney’s business is an example of a(n) (( sole proprietorship )) |
| ________ can be considered as both an advantage and a disadvantage of a sole proprietorship. (( Taxation )) |
| When it comes to borrowing funds, a sole proprietor (( oftentimes must pledge a car, a house, or other personal assets to guarantee a loan. )) |
| Why is it difficult for sole proprietorships to hire qualified employees? (( It is difficult for sole proprietorships to match the wages and benefits offered by large corporations. )) |
| A _________ is an association of two or more persons who carry on as co-owners of a business for profit. (( partnership )) |
| What are the two basic types of partnership? (( general and limited )) |
| This law firm is an example of a (( general partnership )) |
| A _________ has at least one general partner and at least one limited partner. (( limited partnership )) |
| In a limited partnership, at least one partner has (( unlimited liability. )) |
| Limited partnerships are generally used when a project is (( risky and the chance of loss is great. )) |
| Valora is most likely to prefer to participate as a(n) (( limited partner )) |
| This company is an example of a(n) (( master limited partnership )) |
| The legal documents that identify the basic agreements between partners are called (( articles of partnership )) |
| Articles of partnership usually cover topics like (( provisions for leaving the partnership )) |
| Three co-workers should include in their articles of partnership (( what to do if one of the partners becomes disabled )) |
| It is easier to raise funds in partnerships than in sole proprietorships because (( several partners mean greater earning power and credit. )) |
| The decision-making process in a partnership tends to be faster when (( there are two partners and both of them are involved in the day-to-day activities of the business. )) |
| In the partnership form of ownership, the business will face (( fewer regulatory controls than a corporation. )) |
| This law firm is an example of a(n) (( general partnership )) |
| What is an advantage of a partnership over a corporation? (( no filing of public financial statements )) |
| Clients would be likely to view the service as (( higher quality than that provided by one person. )) |
| What is a disadvantage of a partnership? (( difficulty in selling the partnership interest )) |
| Kai’s most likely challenge will be (( it may be difficult for the partners to place a value on his share of the partnership. )) |
| In partnerships, partners pay taxes at (( the income tax rate for individuals. )) |
| Partnerships are quasi-taxable organizations, meaning they (( do not pay taxes when submitting the partnership tax return. )) |
| The profits earned by a partnership are distributed (( in the proportions specified in the articles of partnership. )) |
| What is an advantage of partnerships over sole proprietorships? (( In partnerships, the owners generally have access to more funds than in sole proprietorships. )) |
| What is a disadvantage of partnerships over sole proprietorships? (( In partnerships, profits have to be shared, whereas in sole proprietorships all profits belong exclusively to the owner. )) |
| Melissa wants to start a new business in collaboration with her husband and sister-in-law. Which type of business ownership is best suited to her needs? (( limited partnership )) |
| Kenneth starts a consulting firm with his friend Amie. Such unlimited liability can be a distinct disadvantage for Kenneth if he has (( more financial resources than Amie. )) |
| What impact will Sanjay's decision have on his partners? (( His decision may put his partners’ personal resources in jeopardy. )) |
| When P&G makes a profit, it pays stockholders a portion of those profits. These payments are called (( dividends. )) |
| A _________ is a legal entity, created by the state, whose assets and liabilities are separate from its owners. (( corporation )) |
| _______ are typically owned by many individuals and organizations who own shares of the business, called stock. (( Corporations )) |
| A small plumbing company decides to incorporate. It wants to have greater flexibility than traditional corporations. What type of corporation would work best for this company? (( S corporation )) |
| When a business decides to incorporate, it will do so according to the laws of the _________ in which it incorporates. (( state )) |
| If a business wants to incorporate, its incorporators must file legal documents with the appropriate state office. What are these legal documents called? (( articles of incorporation )) |
| ________ are legal documents that the state issues to companies based on information the company provides in the articles of incorporation. (( Corporate charters )) |
| Brian filed all the paperwork to register his corporation, and the state issued him _________. (( a corporate charter )) |
| Three business colleagues secure a charter for their business. The bylaws might (( set up committees of the board of directors. )) |
| A corporation doing business outside the state in which it is chartered is known as a(n) _________ corporation. (( foreign )) |
| A corporation doing business in the state in which it is chartered is known as a(n) _________ corporation. (( domestic )) |
| In those nations, the company is considered to be a(n) _________ corporation. (( alien )) |
| Businesses that are set up as private corporations are (( owned and managed by just one or a few people. )) |
| Better Bikes, Incorporated is a company that sells bicycles and accessories. What type of business is this? (( a private corporation )) |
| What is a defining characteristic of public corporations? (( Their stock can be bought, sold, or traded by anyone. )) |
| What type of business is Rural Outfitters? (( a public corporation )) |
| Organizations such as NASA and the U.S. Postal Service are known as (( quasi-public corporations. )) |
| This process of "going public" is referred to as (( an initial public offering. )) |
| What does it mean when Donner’s Food Corporation managers buy all the stock? (( taking the company private )) |
| Which form of business provides a service, but is neither owned by the government nor focuses on earning profits? (( a nonprofit corporation )) |
| A corporation owned and managed by volunteers serving the community is an example of a(n) (( nonprofit corporation. )) |
| What is a true statement about the board members of a corporation? (( They have a duty of care and loyalty to oversee the management of the firm. )) |
| Ginny is an example of a(n) (( outside director. )) |
| A difference between common stockholders and preferred stockholders is that common stockholders (( receive dividends after preferred stockholders. )) |
| Preferred stockholders of a corporation are (( entitled to a claim to profits before other stockholders do. )) |
| What is a proxy? (( a written authorization assigning voting privileges to someone else )) |
| The right of common stockholders to purchase new shares of stock is called a _________ right. (( preemptive )) |
| What type of stock should Kaamil purchase? (( common stock )) |
| The form of business ownership that has the ability to raise capital most easily is a (( public corporation. )) |
| What is an advantage that corporations provide as a form of business ownership? (( It is easy to transfer ownership in corporations. )) |
| A disadvantage of the corporate form of business ownership is that the (( formation of a corporation can be costly and it faces double taxation. )) |
| An advantage of corporations over sole proprietorships is that (( the existence of corporations is unaffected by the death or withdrawal of any of the stockholders. )) |
| What is an advantage of a corporation over a partnership? (( As a legal entity, a corporation can enter into contracts without as much difficulty as a partnership. )) |
| What is a benefit of an employee stock ownership plan? (( It can boost employee productivity. )) |
| When a partnership is established for a specific project or for a limited time, it is called a(n) (( joint venture. )) |
| A characteristic of joint ventures is that they (( are popular in situations that call for large investments. )) |
| This partnership is an example of a(n) (( joint venture. )) |
| A(n) _________ is a form of business ownership that is taxed as though it were a partnership. (( S corporation )) |
| A characteristic of S corporations is (( their shareholders can shift income and appreciation to others. )) |
| In an S corporation, net profits and losses of the corporation pass to the owners. What effect does this have? (( It eliminates double taxation. )) |
| Which form of business ownership provides limited liability but is taxed like a partnership? (( a limited liability company )) |
| What form of business ownership seems most in-line with Avril's goals? (( limited liability company )) |
| A difference between limited liability companies (LLCs) and S corporations is that (( LLCs are very simple to run, whereas S corporations are not. )) |
| A similarity between limited liability companies and S corporations is that both (( offer limited liability to owners. )) |
| An organization composed of individuals or small businesses that have banded together to reap the benefits of belonging to a larger organization is known as a(n) (( cooperative. )) |
| This organization is an example of a(n) (( cooperative. )) |
| A merger occurs when (( two companies combine to form a new company. )) |
| In this scenario, Sensual Scents is involved in a(n) (( acquisition. )) |
| Subs and More merges with its supplier. This is an example of a (( vertical merger. )) |
| This merger is an example of a (( horizontal merger. )) |
| When Amazon purchased Whole Foods, it entered the grocery industry for the first time. It is a (( conglomerate merger. )) |
| When a corporate raider wants to acquire or take over another company, it first offers to buy stock in a(n) (( tender offer. )) |
| When a company issues a poison pill to try to head off a hostile takeover attempt, it will (( allow stockholders to buy shares of stock at prices lower than the market value. )) |
| A corporate raider is trying to take over the Cascade Company. Which method of evading a takeover attempt does this describe? (( shark repellant )) |
| When a group of investors borrows money from banks to acquire a company using the purchased company’s assets to guarantee repayment, a _________ is taking place. (( leveraged buyout )) |
| Due to _________ in the industry by the government, US Airways and American Airlines were able to merge. (( deregulation )) |
| Entrepreneurship is the process of coming up with an idea for a business that is funded by venture capitalists. (( False )) |
| Small businesses, by their very nature, are small and therefore do not contribute significantly to job creation. (( False )) |
| Manufacturing businesses are attractive to entrepreneurs because of the low startup costs required to establish a manufacturing business. (( False )) |
| Tom lives in Florida during the winter months. While in Florida, he rents out his main home in Vermont to people traveling there for the skiing season. Tom is participating in the sharing economy. (( True )) |
| Running a small business is so time-consuming that entrepreneurs lose all of their independence. (( False )) |
| Margo is an entrepreneur who started a nail salon. If she is like most of the top entrepreneurs, she used her personal savings to start her business. (( True )) |
| The monitoring and analyzing of trends in conversation on social media around an industry, a brand, or specific products is called online focus. (( False )) |
| Many entrepreneurs fail because they have difficulties managing their business, not because they can’t get business. (( True )) |
| A drawback of franchising is the need for franchisees to strictly adhere to standardized operations. (( True )) |
| May is a fitness expert who starts her own personal training company. She conducts fitness classes for women and provides personal training sessions for clients. May can be regarded as a(n) (( Entrepreneur )) |
| A person who is involved in the process of creating and managing a business to achieve his or her desired objectives is engaged in (( Entrepreneurship )) |
| While growing up, Carlo noticed that many families in his community struggled to make ends meet and provide for their children’s education. As a result, he started a business to provide low-cost tutoring and scholarship opportunities for low-income families in his community. Carlo is a (( Social entrepreneur )) |
| The Music Center is a local music shop. Along with selling musical instruments, it also rents instruments to students in school band programs. Roberto is the owner and he employs six full-time and five part-time employees. Roberto’s business is a (( Small business )) |
| Mike owns a small, local catering business. He has been hired for company picnics, backyard barbecues, and family celebrations. As word of mouth spread about his delicious food, good service, and fair prices, he started getting more business. To handle this, he hired three employees to help cook and serve food at these events. What kind of entrepreneur is Mike? (( Microentrepreneur )) |
| Fernando runs Right Moves, his own DJ and party planning company. He has built a good reputation for organizing weddings and corporate events and his business has grown. He recently moved his business from his home to an office located in a corporate building and has increased his staff to 40 employees. Fernando’s company can be categorized as a (( Small business )) |
| What is the purpose of the Small Business Administration? (( It offers managerial and financial assistance to small businesses )) |
| Josie owns an Indian restaurant that employs around 20 people. She is solely responsible for the management of the restaurant. Her business competes with two other Indian restaurants in her town that offer similar food. Josie’s restaurant can be classified as a (( Small business )) |
| The number of businesses that are ________ now represents 30 percent of all businesses in the United States. (( Minority-owned )) |
| Rings and Things, an independent jewelry store, acquires jewelry and accessories from producers and wholesalers and sells them to consumers. Rings and Things is a (( Retailer )) |
| If Wilma wants to start her own business, what might persuade her to open a retail operation? (( Retailing requires low initial financing )) |
| Connie makes one-of-a-kind ceramic vases. To avoid the costs of opening a store, she sells these pieces on Etsy. This is an example of (( Direct marketing )) |
| A clothing store located in a shopping mall wants to give customers an opportunity to place orders. What is one form of direct marketing the store can use to provide this service? (( It can send catalogs to its customers )) |
| While James attends college, he is working part-time for a cutlery company. He goes door-to-door and offers consumers face-to-face presentations in their homes. This is an example of (( Direct selling )) |
| Which scenario best illustrates a small business operating in a retail industry as opposed to wholesaling its products? (( The Case Place imports cell phone covers and sells them to customers through kiosks at the mall )) |
| What is true of wholesalers? (( Wholesalers perform marketing activities for retailers )) |
| Many service providers are considered retailers because they (( Provide their services directly to consumers )) |
| Ali owns a business in which he offers standardized test preparation classes and individual tutoring for students. This is an example of a (( Service business )) |
| In the manufacturing sector, small businesses sometimes have an advantage over large firms because small businesses (( Can customize products to meet specific customer needs and wants )) |
| What is a difference between high technology businesses and other small businesses? (( High technology businesses require greater capital and have higher initial startup costs than other small businesses )) |
| A couple recently had their first child. As two working parents, they struggled to find good, economical childcare. As a result, they developed their own software to link parents with licensed, reasonably-priced childcare providers. This is an example of the (( Sharing economy )) |
| Harold and Xiao Chen live and work in Texas, but they love vacationing in the Bahamas. After several years, they decide to buy a vacation home in the Bahamas. When they are not there, they rent the property to other people for $1,200 per week. This is an example of (( The sharing economy )) |
| A challenge associated with the sharing economy is (( Whether workers are viewed as independent contractors or employees )) |
| As an advantage of being a small-business owner, independence means (( You get to be your own boss )) |
| Hideki worked for a large corporation for years, and he felt like he did not fit in the “corporate mold” anymore. He decided to start his own business because he wanted the freedom to choose with whom he works and when and where he works. What advantage of small-business ownership seems the most prevalent in this example? (( Independence )) |
| A small apparel store started by an aspiring designer needs to compete against larger, well-established multinational brands. What strategy will most help the store avoid competition from larger firms? (( Focus on and target small market niches or product needs )) |
| Which description is the BEST example of a market niche? (( Elderly people, residing in assisted living centers, who suffer from macular degeneration )) |
| What is true regarding the reputation of small businesses? (( Because of their capacity to focus on narrow niches, small businesses can develop enviable reputations for quality and service )) |
| What is one of the difficulties faced by small-business owners that causes stress? (( Worries about employee problems )) |
| Max owns his own small bakery. In addition to being the owner, he also serves as the manager, sales force, head baker, shipping and receiving clerk, bookkeeper, and custodian. Max is the first person to arrive at the bakery every morning and the last to leave every night. What is the most applicable challenge Max faces? (( A high stress level )) |
| When a small business begins to grow, it requires the owner to (( Give up a certain amount of direct authority )) |
| Omar came up with the idea of producing mayonnaise in neon colors. He was sure that kids would love the idea and this would become the hottest product on the market. Unfortunately, the neon-colored mayonnaise wasn’t such a hit. What is the most likely cause of Omar’s product failure? (( Poor business concept )) |
| Thuy decides to open a Vietnamese restaurant in her neighborhood. She will be solely responsible for the management of the restaurant. Which problem is she likely to face while running the business? (( She may find it difficult to deal with the stress of rent increases or employee turnover )) |
| A business that lacks funds to operate normally faces a problem known as (( Undercapitalization )) |
| A couple runs a small farm stand on their property, selling vegetables, fruits, and plants to support themselves. During a particularly bad growing season, they try to get financing from a small rural bank in their community but they were told the bank does not finance small businesses. What is the most likely reason for this? (( The small rural bank lacked the necessary financial expertise to counter the risks involved with small-business loans )) |
| Emma line has a creative idea for starting a new business, but she is not sure if she has the knowledge or experience to run a growing business effectively. This relates to which cause of small business failure? (( Managerial incompetence )) |
| Lloyd starts a business using the savings from his previous job. He plans to run his business on the revenue generated from sales. However, after a few months, he finds it difficult to pay his staff, rent, and other expenses. Seasonal sales and inability to secure sufficient credit from local banks make it difficult for Lloyd to operate the business normally. Which cause of small-business failure does this scenario best illustrate? (( Undercapitalization )) |
| ________ is considered to be the shortest path to failure in business. (( Undercapitalization )) |
| Chanda is a very talented computer programmer who starts her own small software development firm. She finances the firm from her savings. Initially, she is able to get many projects from customers and completes them successfully. However, as her business grows, she fails to make good decisions in hiring new employees, billing the clients, and negotiating prices. She eventually ends up liquidating the business. Which cause of small-business failure does this scenario best illustrate? (( Managerial inexperience )) |
| Tari recently opened a fashion boutique. She is successful in creating a strong brand image and a loyal customer base. In order to meet the increasing demands of her business, she hires a store manager. However, she finds it hard to let the manager make important decisions about the store. She often finds herself disagreeing with the manager's decisions, and in the process, she loses several existing customers. Which cause of small-business failure does this scenario best illustrate? (( Inability to cope with growth )) |
| Why do some small businesses choose to stay small and are not interested in wide-scale growth? (( Escalating costs with growth can threaten the success of the business )) |
| Alice starts a small firm that manufactures clothing for leading fashion brands in the United States. What would likely be a principal immediate threat to this firm? (( Rising inflation )) |
| It is estimated that 92 percent of businesses operate with no more than five employees. These small-business owners are called (( Micropreneurs )) |
| A precise statement of the rationale for a business and a step-by-step explanation of how it will achieve its goals is known as a(n) (( Business plan )) |
| Which statement about business plans is accurate? (( A business plan should establish a strategy for acquiring sufficient funds to keep a business going )) |
| Brenda is starting her own small home decorating company. She is developing the company's business plan. What is something the business plan should accomplish? (( Estimating the business’s income and expenses )) |
| Ainsley approaches a bank to get a loan for a business he plans to launch later that year. What document does the bank want from Ainsley? (( A business plan )) |
| In the process of starting a business, after developing a business plan the entrepreneur needs to (( Decide an appropriate legal form of business ownership )) |
| Jenny wants to open her own business making cakes. This combined $30,000 that Jenny can use toward her new business is referred to as (( Capital )) |
| Rhory wants to start his own tour company. What will be the most important source of funds for this new business? (( Rhory, the owner )) |
| The act of financing one's business by using real personal assets is known as (( Equity financing )) |
| What is a source of equity financing? (( Selling personal assets to raise funds )) |
| Ryogi sells a piece of land he inherited from his grandparents and starts a business with the proceeds. Which source of funding is this? (( Equity financing )) |
| Lacy owns a small editing company. She had enough funds to start the business but not enough to run it effectively. What is one thing she can do to provide working capital for her company without borrowing money? (( She can refrain from drawing a full salary )) |
| Tori borrows $40,000 from her father for her new business venture. This is an example of (( Equity financing )) |
| Susan works in a factory that manufactures decorative lighting for office spaces, hotels, and designer homes. In this scenario, which method could Susan adopt to raise funds through equity financing? (( Susan could invest her savings in the new business )) |
| Two friends are also business partners. They decide to sell stock in their business to family members, friends, and employees. Which source of capital are they using for the expansion of their business? (( Equity financing )) |
| Persons or organizations that agree to provide some funds for a new business in exchange for ownership interest or stock are called (( Venture capitalists )) |
| Leverett funds small businesses that he believes have the potential to grow large. He is a(n) (( Venture capitalist )) |
| Fritzi’s small catering business requires more financing than she can provide from her savings. What is a disadvantage of this arrangement? (( Fritzi will have to share the profits of her business )) |
| Obtaining money from venture capitalists to start a new business venture is an example of (( Equity financing )) |
| Which entity is the main supplier of external financing to small businesses? (( Banks )) |
| Securing a mortgage from a bank for a new business venture is an example of (( Debt financing )) |
| Yamin requests financing from the bank for her small hair salon. The bank requires Yamin to put up a financial interest in the property or fixtures of the business to guarantee payment of the debt. What is this financial interest called? (( Collateral )) |
| If a small business fails to repay a bank loan, what will the lending institution do to recover its loss? (( Claim and sell the collateral or mortgage )) |
| Banks and other financial institutions can grant a small business a ________, which is an agreement by which a financial institution promises to lend a business a predetermined sum on demand. (( Line of credit )) |
| Small businesses may obtain funding from their suppliers in the form of a ________, which means that suppliers allow the business to take possession of the needed goods and services and pay for them at a later date or in installments. (( Trade credit )) |
| Teel, an entrepreneur, starts a consulting firm with very limited funds. He purchases laptops and office equipment from a wholesaler who allows him to pay in installments. In this scenario, this funding is regarded as (( Trade credit )) |
| Nancy recently opened a spice shop. She had to provide her house as collateral to obtain the loan. The type of financing obtained by Nancy can be regarded as a (( Mortgage )) |
| Which description of bartering is most accurate? (( It is the practice of small businesses trading their own products for the goods and services offered by other businesses )) |
| Tony is an interior designer who decorates his friend's coffee shop in exchange for a supply of coffee for his office. This best illustrates (( Bartering )) |
| Yasmin borrows some capital for her business at a low rate of interest from a community organization called Female Entrepreneurs United. This best illustrates (( Debt financing )) |
| The owner of a local hardware store borrows a predetermined sum of money from his bank to stock extra snow blowers. This best illustrates (( Line of credit )) |
| Zelda wants to own a bowling alley but does not want to start from scratch. She decides to buy an existing business because (( It provides a built-in network of customers, suppliers, and distributors )) |
| Neville buys an existing business and discovers a problem with one of its distributors. His responsibility is to (( Take on and resolve any problems the business already has )) |
| A license to sell another's products or to use another's name in business, or both, is called a(n) (( Franchise )) |
| Since Sara decides to use her savings to purchase the rights to own and operate a Subway outlet rather than starting her own restaurant, she is most likely to be a(n) (( Franchisee )) |
| Caleb started the first outlet of Powerhouse and decided to sell the license to own and operate facilities under the brand name Powerhouse to independent owners. In this scenario, Caleb is a(n) (( Franchiser )) |
| In the business approach known as franchising, (( A franchisee often receives building specifications and designs from the franchiser )) |
| Which statement describes an advantage of franchising instead of building an independent business from scratch? (( A franchise outlet often reaches the break-even point faster than an independent business would )) |
| Jillian has always dreamed of owning and managing a hotel and decides to buy a franchise from Hilton. She should keep in mind that (( She will need to buy equipment, pay for training, and obtain a mortgage or lease )) |
| What is one commonly reported disadvantage of franchising? (( Restrictions on purchasing )) |
| Clarissa opened her own McDonald’s franchise and may get frustrated because (( She wants to be her own boss but will face restrictions of the franchise )) |
| Paulo recently quit his job and plans to open a restaurant independently. His wife Laurie supports this because (( It is easier and more flexible to make and execute decisions in an independent business )) |
| Chun owns a small data processing company and asks other small-business owners for advice. This exemplifies (( Networking )) |
| What is the Service Corps of Retired Executives (SCORE)? (( A volunteer agency that provides advice to business owners )) |
| Which statement most accurately describes baby boomers? (( They consist of 50 million Americans )) |
| Millennials number around 72 million and represent a huge business opportunity in the United States. What is a defining feature of millennials? (( This cohort is concerned with advancement, recognition, and improved capabilities )) |
| Emma Lou was born in 1952. As she ages, Emma Lou spends more of her money on travel, financial planning, and health care. Emma Lou is a(n) (( Baby boomer )) |
| Lucille lives in a senior living facility. She enjoys playing bingo and going on drives in the country. Which generational cohort does Lucille most likely belong to? (( Baby boomer )) |
| Jessie is a human resource (HR) manager. A survey of the company’s employees reveals that more than 80 percent of the employees belong to Generation Y. Based on this, which HR strategy should Jessie implement in order to best serve the needs of the employees? (( Jessie should use recognition and advancement as the driving forces to motivate employees )) |
| How have technological advances affected small businesses? (( They provide new opportunities for small businesses to expand their operations abroad )) |
| Which group represents over 17 percent of the total workforce in the United States and is largely employed in the retail industry? (( Immigrants )) |
| Which statement about home-based businesses is most accurate? (( Approximately 50 percent of all small businesses are based out of the home )) |
| What affect has the economic turbulence of recent years had on small businesses? (( It has provided both opportunities and threats for small businesses )) |
| A company is struggling in the marketplace and decides to reduce layers of management, personnel, and work tasks in order to remain competitive. This company is (( Downsizing )) |
| A CEO at a large multinational company suggests reducing the workforce by 20 percent to cut costs and continue functioning. This strategy is (( Downsizing )) |
| What is one purpose for downsizing? (( To gain the advantages of small businesses )) |
| Bertha works for a large company that is trying to function like a smaller company. What might the company do to achieve this goal? (( The company can make its operating units function more like independent small businesses )) |
| Which statement accurately describes intrapreneurs? (( Individuals in large firms who take responsibility for the development of innovations within the organizations are intrapreneurs )) |
| Bart works for a large sporting goods corporation and champions a new football helmet with advanced concussion protection. Bart is a(n) (( Intrapreneur )) |
| Jesus is given the liberty to develop a new smartphone application using company resources. In this scenario, Jesus best illustrates a(n) (( Intrapreneur )) |
| Any organization requiring the coordination of resources requires management.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| During the COVID-19 pandemic, many companies had to eliminate employees from their organizations to stay in business. This is called downsizing.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Directing involves forecasting events and determining the best course of action from a set of options or choices.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Strategic objectives are expressed in general terms and do not contain specific, quantifiable metrics of where the firm is now or where it is going.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| High-level managers make an organization's strategic decisions that focus on a key idea for using resources in order to take advantage of opportunities.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Magnus supervises employees who work on the assembly line in a manufacturing plant. Magnus is a middle manager.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Technical skills are most needed by front-line managers.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Joanne believes in letting employees make their own decisions about whether to work in the office or at home, what hours to work, and how to accomplish their work. Joanne has a free-rein leadership style.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Free-rein leaders may qualify as authentic leaders, but democratic leaders do not.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The first step in the decision-making process is developing options.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ make decisions about the use of an organization's resources and are concerned with planning, organizing, directing, and controlling the organization's activities.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Giselle manages a group of beach rental kiosks. Her goal is to run this business in such a way that she achieves the desired result, making a profit and providing her customers with the items they need to enjoy their vacation. Thus, her primary managerial concern is((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| If a manager is concerned about doing the work with the least cost and waste possible, then their primary managerial concern is((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| West is a manager at a large investment banking firm. The firm is expanding, and he is tasked with hiring more people to carry out the organization’s increased workload. West must also determine what to pay the new hires and develop a plan to train them. West is engaged in((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Hiring people to carry out the work of an organization is known as((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company has made the difficult decision to downsize. After his company eliminated 50 employees, what must the manager do to effectively manage his remaining employees and help them through the situation?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An electronics store wants to make sure its products are always available to customers. Since the company sells many products, including computers, televisions, printers, and gaming equipment, it will need many diverse ________ to maximize efficiencies and provide creative solutions to help the company reduce expenses and reach its objectives.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| When a manager makes sure there is adequate funding to pay for essential activities, he or she is managing ________ resources.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Determining an organization's objectives and deciding how to accomplish them is the management function known as((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Rafe is one of the senior managers of a large company. He is part of a team that determines the objectives of the company based on future trends in the industry and decides how to accomplish them. Rafe is involved in the management function of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which management function is crucial because it lays the foundation for all other management functions?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Before an organization can plan a course of action, it must first((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A clear and concise declaration that explains the organization’s reason for existence is a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Ju-long starts his own catering business. He creates a website for the business, which states that his purpose is to provide his customers with delicious food at a fair price. For Ju-long’s company, this is its((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Vicente is starting his own tutoring business. He wants to write a good mission statement that explains his company’s reason for existence. What is one guideline he should follow in writing his mission statement?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Naomi is part of the planning team in her organization that is working to develop the firm’s mission statement. The team knows that along with describing the business and identifying its customers, they should also articulate the business’s operating philosophy and list any core competencies the business has. What other item should Naomi and her team include in the mission statement?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which question does the mission statement of an organization seek to answer?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which of these basic questions will be answered by a well-developed mission statement?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A jewelry business has grown from a small startup in a basement to a chain of outlets all over the state. The business has the potential to expand further, provided it has the resources. To attract investors and other resources, the owner creates a mission statement for the company. He highlights that his gems come from countries with fair labor practices. Which basic question of a well-developed mission statement is he addressing?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A scuba shop in Australia is doing well, catering to local divers and tourists who want to learn to dive. The owner has developed a strong organizational culture, a good marketing plan, and a coherent business strategy. What serves as the foundation for developing these strengths?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The ends or results desired by an organization that are derived from the organization's mission are referred to as((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The principal difference between objectives and goals is that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Melvin's fishing store has profit as an objective. As a result, he wants to have((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company objective related to ________ is generally stated in terms of percentage of sales increase and market share, with the goal of increasing those figures.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Growth objectives essentially relate to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A fitness center wants to make the best use of its resources. As a result, the company hires college students to work at the front desk, so personal trainers can focus on helping members in the weight room and teaching fitness classes. What type of objective is the most relevant to this example?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ provide direction for all managerial decisions and establish criteria for evaluating performance within organizations.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The high-level management of a company decides that the company’s objective for the next two years will be to expand the overall business to include locations in other states. This is an example of _________ planning.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A publisher of educational resources decides to sell its high school division because it isn’t as profitable as the elementary school division. This will allow the company to focus its efforts and funds on becoming the leading elementary school publisher. What type of plan is this?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ plans establish the long-range objectives and the overall course of action by which a firm fulfills its mission.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Strategic plans generally cover a time frame of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The high-level management of Conscientious Clothing decides to set up an online store to cater to the changing business environment and reach out to the Hispanic market. The management also identifies that the success of the company will depend on its ability to create and develop new products and processes in the next two years. This is an example of ________ planning.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Tactical plans usually cover a period of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a difference between strategic and tactical plans?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Short-range plans covering a period of one year or less that are designed to implement the activities and objectives specified in an organization's strategic plan are referred to as((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What type of plan helps keep the organization on the course established in the strategic plan?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is an effective practice with regards to tactical plans?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A home improvement store has a strategic plan to open a second store next year. As a result, it must determine what needs to be accomplished in order to get the new store up and running. This is a _________ plan.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ plans are very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in a month, a week, or even a day.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company that manufactures action figures inspired by popular video games creates a strategic plan to be the leader in the product category within a period of three years. The company’s middle management also creates a six-month plan to ensure that the objectives of the strategic plan are properly implemented. The six-month plan created by the company can be regarded as a(n) _________ plan.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The high-level management of a chemical company creates a strategic plan to enter new product markets within a period of five years. The company’s middle management creates six-month plans to ensure that the objectives of the strategic plan are properly implemented. Along with these plans, each department creates short-term plans that specify the actions to be taken by specific employees and teams to meet the objectives of the strategic plan and the six-month plans. These short-term plans established at the departmental level are referred to as _________ plans.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Steven works in the supply warehouse for a large manufacturing facility. Each day, Steven is given a production quota. This ensures that enough materials will be available for the next day’s production run, so the company can increase its product availability and be able to ship products faster than any other company. A production quota is an element of a(n) _________ plan.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is an example of an operational plan?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Crisis management plans generally cover maintaining business operations during a crisis and((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An online retailer uses the services of a small startup that helps companies manage and keep their electronic data safe. This helps the retailer keep a backup of its proprietary information in case of virus attacks or any sort of damage to property. This is an example of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| When a fire broke out in a small home decorating store, it destroyed the store’s inventory, and ultimately, the company went out of business. What is most likely the reason this company went out of business?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is true regarding crisis management?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Dividing work into small units and assigning it to specific individuals is a task related to the management function of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Kathleen manages a large blood donation facility. One of her roles is structuring the company's resources and activities to accomplish its objectives efficiently and effectively. What management function does this example pertain to?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Vani works for a large cable company and is the manager for its service and repair team. Each day Vani reviews the list of job orders and locations of each job. She divides the job orders among her repair team so the jobs are completed in the most efficient manner possible based on where each job is located. What function of management does this represent?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A kitchen appliance company is reorganizing for greater efficiency. How would this company most likely organize the work?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Nils owns a large moving company. Over the years, the market has changed, and Nils has had to adapt how he structures his resources and activities to continue to accomplish his business objectives efficiently and effectively. What does this scenario demonstrate?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Providing incentives to employees to motivate them toward achieving organizational objectives relates to the management function of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Erma manages workflow at a magazine. She sets and maintains the deadlines and encourages the writers and editors to do their work. What managerial function is Erma fulfilling?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Fawn is a sales manager for a uniform supply company. Her favorite part of the day is when she gets to interact one-on-one with her employees, motivating them, providing leadership, and rewarding them for doing their jobs well. Fawn enjoys the _________ function of management.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ is the process of evaluating and correcting activities to keep an organization on course.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| When Tien informs her supervisor that the furniture assemblers at their manufacturing plant are using 20 percent more raw materials in the current month than in preceding months, she is involved in the management function of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| For an organization, the first step in the management function of controlling is to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Janice manages a fast food restaurant. One day, while sitting in the restaurant taking her break, she hears a group of customers complaining about how slow the service has been getting and that they may have to stop eating there. What is the most effective control action Janice can take to resolve the problem?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| In an organization, decisions regarding adding new products, acquiring companies, and moving into foreign markets would most typically be made by((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Kwasi is a high-level manager at an accounting firm. He has many years of varied experience and he spends most of his time making strategic decisions about how to use the company’s resources. On which management function does he spend most of his time?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Isla manages a small coffee house. In fact, this business is so small that Isla is the only manager. What level manager is Isla?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is true of CEOs’ compensation?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which diversity concern relates to pay, promotions, respect, and how everyone is treated in the workplace?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Who is responsible for tactical and operational planning in an organization?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The specific operations of an organization, plant, division, or department would most typically involve the ________ of the company.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What has been a recent trend with regard to the different levels of management within an organization?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Sully manages the computer department at his company. He helps the organization implement its general guidelines by managing the specific operations related to his department. Sully is a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Positions such as foremen, supervisors, and office service managers are a part of the ________ of a company.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Odele is a manager at a clothing store. She spends most of her time in the store with her employees, making sure they work their scheduled hours, watching them interact with customers, and ensuring all the daily tasks are completed sufficiently. Odele is a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Ricardo and his team members are primarily responsible for procuring the funds needed for the successful operation of the organization and investing that money to pursue organizational goals. Thus, Ricardo is a _________ manager.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Ruiz is a bank manager. He manages the activities of an entire branch without specializing in any one particular function. Thus, Ruiz is a(n) ______ manager.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Production and operations managers are concerned with((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A marketing manager is responsible for((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Nidawi was less educationally qualified and experienced than her colleagues when she joined her company. However, due to her ability to negotiate effectively with clients, convince her team members to work harder, and understand their needs, she is a senior-level manager today. Which skills can be most attributed to Nidawi’s success in this scenario?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Tao is a front-line manager at a heating and cooling company. Because Tao has worked in the field for over 20 years, he is able to train employees, answer questions, provide guidance, and solve problems. These abilities most closely describe his((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Thomas is interviewing for a position at a law firm. In the interview, he is asked: “How would you resolve the issue of successfully arguing a case in which you disagree with our client’s position?” Answering this question requires Thomas to use _________ skills.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which trait would be part of a person's human relations skills?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The ________ style of leadership can be a powerful motivator because it demonstrates a great deal of trust and confidence in an employee and allows employees to meet their work demands with little or no interference.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Peter is a manager at a women's clothing store. He is very particular about how things are done, right down to how the shirts are folded and the positioning of the mannequins. He uses his authority and economic rewards to get his employees to comply with his directions. What type of manager is Peter?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement is true of authentic leaders?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement is true of employee empowerment?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A new bar and restaurant encourages its employees and managers to participate in creating specialty drinks and menu items. This is an example of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A stereo and audio electronics company encourages its employees to work together to make decisions that reinforce the company's mission and values. Each employee brings his or her own unique insights, and by discussing these insights with other employees, they collectively develop innovative ideas or decisions that most likely would not have been reached by one or two people. This scenario explains((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a way to ensure that no one person assumes dominance on a team?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is the first step in decision making?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The managers at Water Resources Incorporated have recognized declining sales on their water purifiers and must decide what to do to improve it. What should be their first step?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| When selecting the best option among a series of possible decisions,((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Alden is assessing the appropriateness of a proposed option to resolve his company's product safety issues. When considering the consequences of the option, he should((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| In decision making, once the best option has been chosen, the next step is((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Cabernet wants to develop a list of possible courses of action to draw more customers to her shop, so she calls a meeting of her sales staff. Together, they discuss the issue and spontaneously suggest ideas to solve the problem. This is called((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement best describes the importance of monitoring the consequences of decisions?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A(n) ________ is like a calendar, containing both specific and vague items, which helps a manager figure out what must be done and how to get it done to meet the objectives set by the organization.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| As the end of the fiscal year approached, Paul was overwhelmed by the tasks he needed to accomplish. He created a(n) _________ that listed specific items that needed to be done, as well as short-term goals and long-term objectives.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The process of building relationships and sharing information with colleagues who can help a manager achieve the items on his or her agenda is referred to as((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Lena manages a large floor refinishing company. She spends a lot of time communicating with a variety of people and participating in activities that do not seem to have much to do with goals of her company but are crucial for getting the job done. What is this called?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Social networks such as Facebook and Twitter enable managers and subordinates to _________, or get information and advice from other people.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An organization's structure determines how well it makes decisions and responds to problems, and influences employees' attitudes toward their work.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The more complex organizations become, the less they need to develop formal structures to function efficiently.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Disadvantages of product departmentalization are that it duplicates functions and does not focus on an organization's overall objectives.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A narrow span of management works best when the level of interaction between superiors and subordinates is low.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Multidivisional structure is the simplest organizational structure that is based on direct lines of authority extending from the top executive to the lowest level employees of an organization.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| All teams are groups, but not all groups are teams.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The Giving Place has a 4K run and a formal dinner and auction every year for fundraising efforts. Typically, the same people work together on these events every year, with a few exceptions for new members. These groups could be called committees.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Team productivity peaks at about 10 members.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Horizontal communication involves the traditional flow of information from upper organizational levels downward.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Communication is just as important in an organization as finance, human resources, or marketing.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An organization's ________ refers to its shared values, beliefs, traditions, philosophies, rules, and role models for behavior.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement about organizational culture is true?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a means of informally expressing an organization’s culture?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a formal expression of an organization's culture?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| At a magazine publishing company, when pressed to meet a deadline, every employee is expected to work together to get the job done, even if it means working overtime. This commitment to teamwork is part of the company’s((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which item is least associated with an organization's culture?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An organizational structure is((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The managers of a large department store decide to have a huge sale. The store manager works with the advertising department to make the public aware of the sale, with department managers scheduling enough salespeople to handle the increased customer traffic, and with merchandise buyers ensuring that enough merchandise is available to meet expected consumer demand. What does this scenario say about the store’s organizational structure?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Mathew started a small restaurant. At first, he did everything himself, buying the ingredients, preparing and serving the food, creating the menu and setting the prices, and handling the finances of the restaurant. As his business grows, Mathew is least likely to need to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a primary function of an organizational chart?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A start-up company is approaching investors for capital. The investors request information on the organizational structure with the chain of command. What should the company provide to the investors?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Garth owns a local smoothie store. His business started small, but over the years, word of mouth spread, bringing more people in to try his delicious homemade smoothies. Since business is booming, Garth decides to expand his business and open three additional stores in surrounding towns. What does growth like this require in terms of structure?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Christina manages a frozen pizza company. In order to earn profits, she must determine what activities are required to achieve the company’s objectives. Which activity is least likely to be required?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ is the division of labor into small, specific tasks and the assignment of employees to do a single task.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is the rationale for specialization?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A large auto repair shop did an experiment to see whether it was faster to have one person work on each car repair or have a team of people work together on a repair. It found that each employee, working independently, could do three to five auto repairs per day. However, when one person diagnosed the problem, another person removed the old parts, and a third person installed the new parts; they were able to complete up to 20 repairs per day. This scenario demonstrates that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is an advantage of job specialization?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which is a disadvantage of job specialization?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Adam Smith, an 18th-century economist, illustrated improvements in efficiency in manufacturing units through the application of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ is the grouping of jobs into working units usually called units, groups, or divisions.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Small organizations commonly employ _________ departmentalization.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company that has departments for marketing, finance, human resources, and production is organized by((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| If the type of departmentalization used by an organization tends to emphasize departmental units rather than the organization as a whole and decision making is slow, then these would be weaknesses indicative of ________ departmentalization.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Joe works at a small printing company that groups jobs by functional activities. His company has departments focused on sales, marketing, finance, printing, legal, and human resources. What is most likely true of the departments in Joe’s company?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A publishing company is organized into several departments: children’s books, young adult literature, and adult fiction and nonfiction. This illustrates _________ departmentalization.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| In comparing customer departmentalization and geographical departmentalization, it can be said that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company has a computer electronics division, telecommunications equipment division, and kitchen appliances division. This company uses _________ departmentalization to structure its organization.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement represents an advantage of product departmentalization?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A distributor of skiing and diving equipment in the United States is organized into four business units: Mountain States Ski West Coast Surf Southeastern States Midwest States What two types of departmentalization are illustrated in this example?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Multinational corporations often use a geographical approach to departmentalization because((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company groups employees based on whether they handle the sales accounts of wholesale customers, regular consumers, first-time buyers, or one-time buyers. Which method of departmentalization is the company using?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A motorbike company has slightly different versions of the same scooter for the American, European, and Asian markets. Its employees are grouped into divisions based on the market in which they have been assigned. This is an example of _________ departmentalization.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A theft protection company has different departments to assist business clients and consumer clients. This is an example of _________ departmentalization.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement represents a disadvantage of geographical departmentalization?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which concept deals with giving employees the power to make commitments and use resources to accomplish the assigned tasks?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ is the principle that employees who accept an assignment and the authority to carry it out are answerable to a superior for the outcome.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The president of a higher-education publishing firm delegates responsibility for all editorial activities to Sasha, the executive editor. Sasha accepts this responsibility and has the authority to obtain all relevant information, make decisions about what to publish, and delegate any and all activities to her subordinates. Sasha then delegates the editorial activities to the managing editors of each academic discipline. In turn, these managers assign specific projects to their development editors. Who is ultimately accountable for all the editorial activities?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Mason is a salesman at a large water products distributor where all the decisions are made by the top levels of management at headquarters. However, his managers give him the responsibility to carry out his daily and routine sales activities. What type of organization does Mason work for?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A drawback of centralization is that it((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Carlos is a manager at a small diner in a tourist town. There are many competing restaurants in the area, so the restaurant owners depend on Carlos and his employees to pay attention to what customers order most often to determine what the daily and weekly specials should be. Carlos has the authority to make changes to the menu and offer promotions to attract more customers. What type of organization does Carlos manage?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An advantage of decentralization is that it((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| In a(n) ________ organization, the decision-making authority is delegated as far down the chain of command as possible.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Decentralization works best in companies that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Span of management refers to the((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A wide span of management is appropriate when((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A narrow span of management is appropriate when((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A narrow span of management would typically be found in((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Cecile is a manager of an online clothing store. She has five employees who work remotely at their homes. What type of span of management does this scenario describe?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Filippa is a manager of two local electronics stores, where her main responsibility is managing 25 employees. What type of span of management does this scenario describe?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement accurately describes the difference between tall and flat organizations?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The more layers in an organization,((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A large department store chain has store managers, district managers, regional managers, functional managers, and executive managers. What type of organization does this describe?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Chavez manages a hardware superstore, where he supervises 45 employees. What is most likely true of Chavez’s duties, in comparison with managers in tall organizations?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An organizational structure that is based on direct lines of authority from the top executive to the lowest level of employees is called a ________ structure.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Vinny’s restaurant is using a _________ structure.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An advantage of line structure in organizations is that it((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A disadvantage of line structures is that they((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A line-and-staff structure((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A disadvantage of line-and-staff structures is that they((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company has grown in recent years and the firm is looking to restructure the organization into larger groups. Regardless of which basis the firm uses, it will be organized using which structure?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An advantage of multidivisional structures is that they((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A disadvantage of a multidivisional structure is that it((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Deepak has adopted a _______ structure by organizing his business into six larger groups.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A construction company that uses specialists from different departments to work on a single project is using a ________ structure.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a basis for using a matrix structure within an organization?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A ________ structure is also called a project management structure.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Matrix organizational structures((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An advantage of a matrix structure is that it((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A disadvantage of matrix structures is that they((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Compared to work teams, work groups emphasize((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Briana’s work team((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A permanent, formal group that performs a specific task is a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company assigned employees from various geographic locations to develop a new product, communicating via video meetings. This group is a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A firm that develops and revises codes of ethics is an example of a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A temporary group of employees responsible for bringing about a particular change is a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement about task forces is true?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Sales managers meeting through videoconferencing is an example of a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A group assembled to address lawsuits and provide recommendations is an example of a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A special type of project team that focuses on devising, designing, and implementing a new product is a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A project team to conceive, design, and implement a new smartphone is an example of a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which type of team consists of fairly small groups of workers brought together to address specific quality, service, or productivity problems?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The benefit of forming a quality circle is that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company experiencing production delays and giving a team full authority to streamline production is an example of a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Self-directed work teams((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| William's company uses internal networks to share information with employees. What is an advantage of using this type of network?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which problem has been created by increased access to the internet at work?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Upward communication((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Qing Yuan submits a weekly progress report to her manager, which is an example of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A bookstore manager giving employees performance reviews is a form of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Downward communication typically conveys((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The vice president of research and development coordinating with the vice president of marketing is an example of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Communication between Marc and Darius, managers at different levels and departments, is known as((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Two friends from different departments sending personal emails illustrates the((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The exchange of information among colleagues and peers on the same organizational level is referred to as((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A project manager informing subordinates of new policies is an example of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Diagonal communication((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The head of marketing holding a meeting with middle managers from production is an example of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Failing to monitor employees' use of e-mail, social media, and the internet can be costly.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Employees' top complaint regarding communication in the workplace is that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Using work e-mail accounts to send personal information may be against company policy.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What motivates employees to perform on the job is the focus of human relations.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The field of human relations has become increasingly important over the years as businesses strive to understand how to boost company sales.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Involvement and appreciation boost morale for employees.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The Hawthorne studies found that money was the primary motivator for employees.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| In his classical theory of motivation, Frederick W. Taylor believed managers should improve productivity through specialization, determining the best way to perform each task, specifying the output to be achieved by a worker, and providing incentives to motivate employees.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Halima manages a large boarding stable that employs several people who clean stalls, feed the horses, give riding lessons, and do training rides on boarders’ horses. According to Herzberg’s theory, if Halima involves her employees in the stable’s processes and decisions, it will motivate her employees to work harder in terms of content of the work itself.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| According to Maslow's hierarchy, a person buying insurance with income protection is attempting to satisfy physiological needs.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Theory Z is more participative and encourages lifelong employee commitment more than traditional management approaches.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Rewarding appropriate behavior tends to be more effective to modify behavior in the long run than punishments for unacceptable behavior.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Jae’s manager allows her to come in at 10:00 AM so she can tend to an elderly parent in the mornings. He allows her co-worker, Calvin, to come in at 6:30 AM so he can take care of his kids after they get out of school. Both of them are required to be in the office between the hours of 10:00 and 2:00. This is an example of job sharing.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An inner drive that directs a person's behavior toward goals is called((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Companies that are concerned with boosting workplace morale, maximizing employees' productivity and creativity, and motivating employees to be more effective are concerned with((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Tom is an independent contractor in the plumbing industry. He receives work from several companies and individual customers. There are often multiple ways to fix a plumbing problem, and when given the option, Tom sometimes chooses to use the fastest and easiest solution, rather than the best possible solution. What might explain Tom’s tendency to avoid doing what he should do?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Lately, Ande has trouble starting his car, making him late for work. Today, his car won’t start at all. Since there is no public transportation for him to get to work, he needs to get a new car. After shopping and comparing models, Ande is now ready to sign the paperwork on a new SUV. What is the “need” in this scenario?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Dillon is a salesman for a security company and has been working in his field for over 20 years. Recently, he noticed that his sales haven’t been as high as the sales of some of his younger co-workers. He recognizes the need to increase his sales. What is something he might do to satisfy this need and achieve success?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Kyle teaches karate at a large martial arts studio. He emphasizes self-discipline and self-motivation throughout the class. At the end of class, he always gives students a piece of candy from the treasure chest as reward for good discipline. One week he was out of candy, and several students threw tantrums, showing a lack of self-discipline. Kyle’s students are driven by((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An employee who is emotionally involved and committed to his or her work is said to be((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Chenoa is a cake designer. She often creates custom cakes for weddings, birthdays, anniversaries, and other large events. She is emotionally involved and committed to her work, which allows her to meet her customers’ high expectations. Chenoa can be described as((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Low morale is likely to result in((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| High morale contributes to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Tasty Jay is a chain of small coffee shops that are located in college towns and mostly employ students. The company offers flexible scheduling, employee scholarship programs, and opportunities for advancement. As a result, it has loyal employees who have high levels of productivity. Based on this scenario, employees of Tasty Jay should have((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Culinary Creations, a cookbook publisher, has noticed that since more people are getting their recipes from the internet, it is struggling to stay profitable. As a result, the company has decided to streamline its operations, laying off 50 employees and changing the way the company works to focus more on offering innovative digital cookbook applications. Many of the company’s employees are frustrated with the changes, so in addition to the employees the company let go, several other employees have quit. This scenario is most closely related to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Carson has recently begun a role as a software programmer. He doesn’t particularly enjoy the work, but he works hard because he is compensated well and has a flexible work schedule. Carson is motivated by((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Ceri has always been passionate about fashion, so she went to fashion school to learn more about it and opened her own clothing boutique. She enjoys running her business and feels a deep sense of satisfaction every time she finds new styles to bring to her store. In this scenario, Ceri is experiencing a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ are benefits and/or recognition that a person receives from someone else.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Phil works at a grocery store. He started six months ago as a bagger, but recently, his boss recognized his hard work, promoted him to cashier, and gave him a raise. Phil’s promotion and raise are examples of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Natasha manages a fitness club, which employs front desk personnel, personal trainers, and fitness instructors. She wants to motivate her employees to work hard and maintain high levels of productivity. What should Natasha do to boost employee morale?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The birth of the study of human relations within business organizations can be traced to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| According to the classical theory of motivation, what would motivate employees to work hard?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which theory is associated with the piece-rate system?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Halle works in a factory that produces dolls and other toys. To improve productivity, Halle’s manager broke down each job into its component tasks, determined the best way to perform each task, and specified the output to be achieved by each worker performing the task. As a result, Halle is expected to add arms and legs to 40 dolls per day. She is paid $3.00 per doll, but if she exceeds 50 dolls in a day, she receives an additional $1.50 per doll. This strategy makes use of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Dakota works for a flashlight manufacturing company. He is paid a fixed amount for every unit he manufactures at the factory. He is paid higher rates for exceeding his set target. The payment system in this scenario is an example of the((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The person primarily associated with the Hawthorne studies is((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The Hawthorne studies were important because they((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| In the Hawthorne studies, Elton Mayo and his team discovered that productivity increased regardless of the physical conditions at the Hawthorne Works Plant of the Western Electric Company. When the researchers asked the workers about their behavior, they expressed((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What was the ultimate result of the Hawthorne studies?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Darius, a site manager for a construction company, learns that a hurricane is headed towards his town. According to Maslow, what will he prioritize first?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| According to Maslow's hierarchy of needs, a person's desire for acceptance by others is a reflection of their((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which need is at the top of Maslow's hierarchy of needs, meaning that if you are at this level, you have reached your full potential?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| According to Maslow's theory, a ________ person feels that he or she is living life to its fullest in every way.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| According to Maslow, humans devote all their efforts to satisfying ________ needs until they are met. Only when these needs are met can people focus their attention on satisfying the next level of needs.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Maslow's theory maintains that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Anton works as an electrician, going into people’s homes and offices to set up and repair electrical systems. When he sees a dangerous condition, he reports it to the home or business owner immediately and begins working to fix the situation. He wears safety goggles and gloves while he is working, and he has a comprehensive insurance plan with income protection in the event that he becomes unable to work. Anton’s actions are most related to Maslow’s((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Andrew works for a company that books vacation rentals. He is a competitive person, so he needs to feel like he can bring in more customers and book more rentals than the other employees. When he is able to book more rentals than his co-workers, he feels a high level of self-respect as well as respect from others. This scenario describes how Andrew fulfills his((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Ipo got laid off from his job at a chemical supply company. His company has promised to pay him for three months following the layoff. Before he was laid off, he was focused on selling more than any of his co-workers. Since the layoff, he has shifted his focus to finding a new source of income. Which aspect of Maslow’s hierarchy of needs does this demonstrate?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Frederick Herzberg proposed((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| According to Herzberg's theory, what is a hygiene factor?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| According to Herzberg's theory, what is a motivational factor?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| According to Herzberg's theory, the absence of which factor may be a potential source of dissatisfaction and high turnover?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| According to Herzberg's theory, the presence of which factor is likely to motivate employees but its absence may not necessarily result in dissatisfaction?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which is an assumption of Theory Y?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Theory Z was first described by((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| At Theo’s Thermostats, managers and workers share responsibilities, managers stress employee participation in all aspects of company decision making, and employment is long-term. What theory of management does Theo’s Thermostats follow?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Dalida is assigned to a demanding project with a tight deadline. During the project, she works overtime, postpones a vacation, and agrees to learn how to perform new tasks to help speed up the project timeline. At the end of the year, she learns that a co-worker who put in less work on the project is receiving a higher annual raise than she is, so she begins searching for a new job. This is an example of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What theory is based on the idea that employees try to maintain fairness or balance between inputs and outputs as compared to others in similar positions?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| How can managers avoid equity problems?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Analise learned that although she and Zuma were both hired as part-time sales clerks at the same time and have similar backgrounds, Zuma is paid $2 more per hour. Analise decided to ask her boss for $2 more per hour because she thinks the pay is unfair. This scenario is related to which management theory?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Araya, Susan, and Clara all work at a department store in the mall. They have been working there for the same amount of time, and they all have similar educational and employment backgrounds. Susan has just discovered that Araya and Clara both make more money. What is an unethical or illegal behavior Susan may exhibit to equalize the situation?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What theory states that motivation depends not only on how much a person wants something but also on the person's perception of how likely he or she is to get it?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Koa works as an assistant manager at a home improvement center. He wants to be promoted to the position of manager but feels that it is unlikely to happen. As a result, Koa is not motivated to achieve this goal. Which theory best explains Koa’s situation?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Aaron is a marketer at Affordable Quality Car Company. He wants to inform the market of the benefits of buying used cars over expensive new cars in the hopes that the company will have a record-breaking year. He invests his efforts in creating advertisements that emphasize the company’s low prices and service guarantee to reach the company’s target market and compete with the large car dealerships in the area. This scenario relates most directly to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Tamas, the manager of Best Burger, a chain of restaurants, gives awards on a monthly basis to employees with the highest productivity. Tamas’s action is based on((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Topline Industries annually rewards the top ten employees, in terms of goal achievement, with a trip to Hawaii. What effect will Topline Industries’ action most likely have on employee behavior?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Becca, a coffee shop manager, penalizes employees for reporting late to work. This measure has gone a long way in ensuring that employees arrive on time. The step taken by Becca best reflects((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement accurately reflects the two strategies used in Skinner's behavior modification theory?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Kirana manages a small diner. She notices some of her employees stealing fries and other food off patrons' plates before bringing the food out to the tables. When she sees employees doing this, she punishes them by taking a portion of their tips and distributing that money to the employees who don’t steal food from plates. What is an undesirable long-term side effect that may result from such punishments?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is an advantage associated with job rotation?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a drawback of job rotation?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Literature House Incorporated, a publishing company, allows its employees to try out a variety of positions, ranging from editing to designing cover pages. The practice at Literature House Incorporated best exemplifies((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Historically, Tony’s Tool Works has used specialization to increase productivity. However, Tony has noticed that his employees seem bored with their regular tasks and productivity is actually declining. Tony decides to reduce employee boredom by allowing workers to perform a greater variety of tasks and learn new skills. He is most likely adopting((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which strategy adds tasks to a job instead of treating each task as a separate job?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The rationale behind a job enlargement strategy is that jobs are more satisfying when((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Job enlargement strategies differ from job rotation strategies in that job enlargement((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Cusi works for a home decor store. Her normal tasks include cleaning the store fixtures, helping customers find what they are looking for, and ringing up customer purchases. One day, she notices that several of the shelves are empty, so she goes into the back room and finds merchandise to fill the shelves. When she shows her manager, Ashleigh, what she has done, Ashleigh is so impressed that she asks Cusi to check all the shelves on a weekly basis and stock any empty shelves with new merchandise. This scenario best describes job((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Job ________ incorporates motivational factors such as opportunity for achievement, recognition, responsibility, and advancement into a job.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which is a likely result of job enrichment?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is an advantage of job enrichment?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A work program that allows employees to choose their starting and ending times, as long as they are at work during a specified core period is called((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Marine Goods, a boat shop, allows employees to log in at their preferred time and log off after completing eight hours. It does not have any fixed office timings. Marine Goods offers((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is an advantage of using a flextime schedule?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Shae has a job as a lab technician. She makes a good annual salary and her job is secure. Which of Maslow’s needs would these hygiene factors help Shae satisfy?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company has started using methods to give employees more responsibility and control and to involve them more in their work. The company views employees as team members and encourages them to share their ideas about how to improve its technology products. What is the benefit to using these methods?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Taline manages a grocery store, which employs several baggers, cashiers, floor managers, and stockroom workers. According to Herzberg’s theory, what can Taline do to ensure that her employees are satisfied with their work setting?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Herzberg's motivational factors are similar to Maslow's((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| In the United States, workers’ ________, as defined by Maslow, have largely been met by minimum-wage laws and occupational-safety standards set by various government agencies.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Theory X and Theory Y are most closely associated with((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Jie is a manager who believes that he can force his subordinates to work extra hours through close supervision. He instills fear among employees by threatening to cancel bonuses if deadlines are not met. Jie could be described as a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| According to managers who adopt McGregor's Theory X,((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| McGregor's Theory X assumes that workers((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| McGregor's Theory Y assumes that workers((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| When compared to Maslow's hierarchy of needs, the Theory X style of management focuses on((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| When it comes to managing employees, A Theory X manager is most likely to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The managers of a customer support call center believe that the average person dislikes work and will avoid it when possible. As a result, they focus on coercing, controlling, directing, and threatening their workers with punishment to get them to work toward achieving the company’s objectives. This company has adopted((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The approach that suggests that imagination, ingenuity, and creativity can help solve organizational problems, but most organizations do not make adequate use of these characteristics in their employees is((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| If a manager follows McGregor's Theory Y approach to management, he or she is likely to assume that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Alara is the principal of a charter school. She believes that her employees like to work and that under proper conditions, they will seek out responsibility in an attempt to satisfy their social, esteem, and self-actualization needs. What theory of management would Alara most likely follow?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Amelie, the sales manager at a retail store, is a supporter of micro-management tactics. She keeps a close watch on the members of her team to ensure that they do not slack at work. Amelie is most likely a manager who supports the((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a major difference between the Theory X and Theory Y views of management?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is the difference between Theory X and Theory Y managers as it relates to Maslow's hierarchy of needs?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Carl’s Crab House has several locations in Massachusetts and New Jersey. Each location has a restaurant manager who runs that location as they see fit. The restaurant chain has achieved success by empowering its employees to make their own decisions and follow their passions. Which management theory does Carl’s Crab House follow?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Pricetown Publishing reduces its operating expenses by reducing its hours of operations to four days a week. Each employee works 10 hours Monday–Thursday, and the company is closed on Fridays. Pricetown Publishing has adopted a ________ strategy.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A compressed workweek is most likely to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Bethany works as a medical transcriptionist. She is required to log in 40 hours in four days and take three days off. Bethany’s work schedule is an example of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What strategy is being used by a company that allows its employees to work full-time in less than the typical five-day work week?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Container Corporation, an oil tank manufacturing company, allocates one task to an employee working from 8:00 a.m. to 12:30 p.m. and allocates the same task to be completed by another employee working from 12:30 p.m. to 5:00 p.m. This is an example of job((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Job ________ reflects a flexible scheduling strategy.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Evea works as a data entry clerk in the morning. When she leaves at midday, Caitlin comes in and replaces her for the afternoon. This allows Evea to attend college classes in the afternoon, and allows Caitlin to work with a local charity in the mornings. This is an example of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Joy and Emiko both work as receptionists at a medical office. Joy works from 8:00 a.m. to 12:30 p.m., so she can be home when her daughter gets home from school. Emiko works from 12:30 p.m. to 5:00 p.m., so she can attend graduate school classes in the morning. How does this arrangement benefit the company?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Allowing some employees to work at home part-time is((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Sun Pharmaceuticals allows its employees to work at home a few days per week, staying connected via computers and telephones. This arrangement is called((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is an advantage of allowing employees to telecommute?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Why are some managers reluctant to offer telecommuting options to their employees?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What increasingly popular method of providing training and development may include the use of role-plays and simulations?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Min is an employee at a research lab. In an effort to improve his managerial skills and prepare him for a promotion, his company sends him on a series of experiential management training exercises at the company’s expense. By helping him increase his knowledge, Min’s company is focusing on((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A Westinghouse employee’s performance might be judged by how many circuit boards they typically produce in one day or by how many of their boards have defects. This is an example of a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The use of which type of assessment criteria has triggered lawsuits by employees?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which scenario is an example of an objective assessment of employee performance?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A ________ is a performance appraisal method that provides feedback from a panel that typically includes superiors, peers, and subordinates.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a side effect of employee turnover due to employees quitting or being fired?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| When an employee moves to a new job that involves more responsibility and an increase in compensation, this transition would typically be considered a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Ross was recently moved to a new position in his company that involved learning new skills and undertaking work assignments. However, he received no salary raise. Ross’s change in position can best be described as a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| As it applies to the workplace, a separation is a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Hana was terminated from her job because she was repeatedly late to work. She impacts her company’s turnover rates through((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which is likely to be an unacceptable reason for firing an employee?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What should managers do to avoid lawsuits from individuals who feel they have been fired unfairly?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Recently, Ilona’s company has downsized, laying off several employees. After the layoffs, Ilona’s workload increased, but her compensation stayed the same. As a result, she decides to leave the company. On Ilona’s last day, the human resource manager schedules a meeting with her to determine why she is leaving the organization. This meeting is called a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A well-organized human resources department strives to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A wage/salary survey indicates((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement is true of payment using hourly wages?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is an advantage of hourly wages?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a disadvantage of hourly wages?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a major advantage of piece wages?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| At a car dealership, employees are paid a percentage of their sales in order to motivate them to sell as many cars as they can. This company incorporates ________ as an incentive system.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which person is most likely compensated through a salary?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Kovit works as a news anchor for a television network. In addition to his regular pay, at the end of each year, his company pays him and his coworkers additional compensation as a “thank you” for good work. This monetary reward would most likely be categorized as a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What form of compensation includes an employee stock ownership plan?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The use of employee stock ownership plans((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ are nonfinancial forms of compensation provided to employees.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Felipe works for a paper products company that provides sick leave, vacation pay, pension plans, health plans, and other forms of extra compensation. These particular items are((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Merel works for a large architectural firm that employs many different types of employees. As a result, her company provides a financial amount to employees so they can select the specific benefits that fit their needs. This company uses((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Lucas works in a factory that produces machine parts. He feels that he deserves better pay, hours, and working conditions. Although he has talked to management several times about these items, they still have not made any improvements. He decides to join his coworkers in a(n) ________, so they can hire specialists to represent them in their dealings with management.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The negotiation process through which management and unions reach an agreement about compensation, working hours, and working conditions for concerned employees is referred to as((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is the significance of the "cost-of-living adjustment" clause in labor contracts?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The purpose of a labor union is to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Union growth has slowed in recent years because((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The formal, written document that spells out the relationship between the union and management for a specified period of time is called a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A labor union would most likely be expected or required to accept givebacks((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The objective of collective bargaining negotiations is for labor and management to come to an agreement on((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ is a public protest against management practices and involves union members marching at an employer's plant or work site.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which statement is true of a strike?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Deron works at a bottling plant for a soft drink company. He is part of a labor union, along with his coworkers. After the plant’s management and the labor union fail to agree on contract terms, the union uses picketing and advertising to ask its members and the public not to buy the company’s products. This scenario best describes a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Management's version of a strike is called a((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Moani manages a toy packaging factory. After failed negotiations between Moani and the labor union, the union members strike, partially shutting down the factory. In response, Moani shuts down the factory completely, restricting all his employees from coming to work. This situation best represents a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| When is a firm most likely to vote for a lockout?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Why is strikebreaking generally considered to be a last-resort measure for management?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The negotiations between a union and the management representatives of a firm come to a standstill and a third party is brought in to propose solutions to help resolve the impasse. However, the solutions are not binding on the parties. This third party would most likely be a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The management and labor union at a snack foods manufacturing plant are struggling to reach an agreement regarding benefits. They bring in a neutral third party to settle their dispute. The third party's solution is legally binding and enforceable. Thus, the third party is a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A similarity between conciliators and mediators is that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The management at a tool manufacturing company is involved in a dispute with the union members representing its employees. The union members want a pay raise, but the management is not ready to approve the pay increase. Failing to arrive at a compromise, the disputing parties involve a third party to resolve the issue and offer a solution that is legally binding. The third party in the given scenario best represents a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Management of a firm and labor submit to compulsory arbitration when the federal government((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The management of a firm manufacturing cosmetics is involved in a dispute with union members over employee compensation. Failing to arrive at a compromise, the disputing parties involve a third party to resolve the issue and offer a solution to the problems. The solution provided by the third party is open to the approval of both parties involved and is not likely to be binding. The third party in the given scenario best represents a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The management at an energy company is faced with a strike threat from union members over a dispute concerning working hours for employees. The disputing parties approach a neutral third party to ensure that the discussions between them are moving forward. The third party, however, has no formal power over union representatives or over management. Which process is best exemplified in the scenario?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The difference between an arbitrator and a mediator is that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Layla is a human resource manager at a large firm that does business internationally. A significant part of her job is dealing with the diversity of the company’s customers and employees. Understanding this diversity means((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a primary characteristic of diversity?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is a secondary characteristic of diversity?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| If an organization fosters and values workforce diversity, equity, and inclusion, it is most likely to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Companies that do not value their diverse employees are most likely to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| ________ programs are legally mandated plans that try to increase job opportunities for underrepresented groups.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A complaint of companies regarding affirmative action plans is that they((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Marlena’s boss informs her that he’s considering her for a promotion and a raise. After he tells her this, he begins to make sexual comments to her. Marlena feels if she were to report him or ask him to stop, she would not receive the promotion. This type of harassment is called((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Arilla works for a company where sexual jokes and inappropriate touching between employees regularly occurs. This type of sexual harassment is called((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Elijah has received unwanted sexual comments from his coworker, Charlotte. What is one possible reason Elijah would choose not to report the incidents?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A major challenge with the increasing use of smartphones and tablet computers is((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Madlaina is a human resource manager at a large legal services company. She must decide how many new employees her company will need to fill vacant positions in the near future. In this scenario, Madlaina is engaging in((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A job ________ involves determining, through observation and study, the specific tasks that comprise a job; the knowledge, skills, and abilities necessary to perform the job; and the environment in which the job will be performed.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Kari was recently laid off from her job, and she is using job search websites to find a new job. When she finds a job title that looks interesting, she can click on it to read an overview of the job's tasks, relationships with other jobs, the physical and mental skills required, duties, responsibilities, and working conditions. If this job ________ looks like something she wants to do, she can submit an application.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A printing business posts an advertisement inviting applicants to pursue a role as a graphic designer. The company specifies that the job will involve illustrating content by designing aesthetically tasteful layouts. This is an example of a job((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A job ________ describes the qualifications necessary for a specific job, in terms of education, experience, personal characteristics, and physical characteristics.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A law firm is looking to hire a lawyer, so it posts the job in several legal publications. In its ad, the company requests applicants who have completed law school and passed the bar examination, have courtroom experience, and are confident and hardworking. This describes((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A company needs to hire three new employees. It wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Kristina manages a hair salon, and she is looking for a new head stylist to lead her team of hairdressers. She posts an ad on several job websites and uses those websites, along with LinkedIn, to look for qualified candidates. She also watches her employees work to see if any of them exhibit the skills she is looking for in a head stylist. Once she receives a few applications, finds a few qualified candidates, and determines that one of her employees might be a good fit, she sets up interviews with these potential candidates to decide who to hire. Which human resources activity does this scenario describe?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| When compared to the external sources of recruitment, recruiting from internal sources((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which is an internal source of recruitment for an organization?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Why do many firms have a policy of giving first consideration to their own employees?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Tulia has been an editorial assistant at a small trade publisher for two years. When an associate editor position opens up on her team, she applies for the position and gets it. What is one issue the company will have as a result of promoting Tulia into this new position?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A software firm is recruiting potential employees from engineering colleges to fill its entry-level vacancies. On the basis of this information, what observation holds true?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Headhunters specialize in((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| An HR consultancy firm specializes in luring qualified people away from other companies. Many companies hire this firm to fill their managerial or professional positions above the entry level. On the basis of this information, the firm is included in the category of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Lately, Reinier’s Renovations has been receiving numerous requests to tile customers’ kitchens and bathrooms. However, none of the contractors who work for this company specialize in tiling. The owner, Reinier, starts recruiting for a tiling expert. Why does Reinier decide to hire an external candidate instead of hiring from within?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Tristan is the fire chief in a small town. He is looking for a new assistant chief, and he already has three candidates to consider. He is in the process of carefully considering their applications, conducting interviews, administering performance tests, and checking their references. What is this process called?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Max is a manager in a warehouse, and he needs to hire a new assistant manager. What is the first stage of the selection process?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Cisco has been working as a marketing manager for the last seven years. He decides to move to be closer to his family, so he is looking for a new job. When filling out an online application for a new marketing job, what information might he be asked to provide?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which stage of the selection process may require a candidate to undergo physical examinations to determine his or her suitability for a specific job?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Adana recently interviewed for a receptionist position at a physician’s office. The interview went well, and now, the human resource manager asks her to complete the Myers-Briggs Type Indicator Test. Why does the human resource manager ask Adana to complete this test?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Linh just completed college, earning a bachelor’s degree in publishing and writing. She interviews for an editorial assistant position at a small publishing house, and the human resource manager gives Linh a copyediting test to complete. A reason the human resource manager gives Linh this ability test is to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Reference checking usually involves((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Alan is a human resource manager. He is considering applicants for an open position and has narrowed it down to the two strongest applicants. To help him decide which applicant to choose, he calls their references to verify their educational backgrounds and previous work experiences. Alan knows it is important to check the applicants’ references because research has shown that those who are willing to exaggerate or lie on their résumés are more likely to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The ________ is a federal agency established by the Civil Rights Act of 1964 that is dedicated to increasing job opportunities for women and underrepresented racial and ethnic groups and eliminating job discrimination based on race, religion, color, gender identity, sexual orientation, national origin, or disability.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The Age Discrimination in Employment Act specifically focuses on hiring practices that discriminate against((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| In the United States, wage differences between women and men are acceptable if they are((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Which practice is considered to be illegal in the United States?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Mani owns an auto repair shop, which he has run for 40 years. He has hired both younger mechanics and older mechanics. An advantage he has found in hiring older mechanics is that they((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Orientation is the human resources function that((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Fatima arrives for her first day at a new job. The hiring manager, Greg, takes her on a tour of the building, introducing her to her new coworkers and showing her where the kitchen, meeting rooms, and her cubicle are located. After the tour, Greg leaves Fatima in her cubicle with the company’s employee handbook, so she can read about the organization’s policies and benefits. All these activities are part of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| One advantage of the orientation process is that it allows firms to((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A popular bakery allows its new employees to learn the processes for making its goods by actually working on customer orders. The training process at this bakery best exemplifies((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A chain of health care providers sends its employees who are interested in learning about hospital management to some of the leading institutes in the nation where they attend lectures and conferences. This training process best exemplifies((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Even though Dr. Hovan has hired a qualified, educated dental assistant, he still must make sure she knows how to do the specific job tasks he requires and how to operate the dental equipment correctly. This process would take place during((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A sporting goods store has recently hired several new employees who have the knowledge, skills, and abilities the company needs. Why is it still important that these new employees undergo training?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Malo has worked at Caleb’s auto shop for five years. He has been asked by Caleb to train, support, and guide Tevy—a new employee. In this way, Malo will be taking on the role of a(n)((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Leo has recently started working at an investment banking firm. To get him up and running quickly, the firm pairs him with an experienced investment banker to offer him support, training, and guidance as he learns the tasks of his new job. This is an example of((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A mentor can be described as((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| What is the primary reason that training is considered a vital function of human resources management?((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Planning, as a function of human resources management, includes determining the status of current personnel when planning human resource needs for the future.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Human resource management refers to the activities involved in determining an organization’s human resource needs, focusing specifically on work environment and job role, not on compensation.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Human resource management has increased in importance over the past few decades because work environments have become complex, and the development of employees has become more important.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| The cost of promoting from within is more expensive than hiring from external sources.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| A publishing house is in the process of selecting a new editor from a pool of potential candidates. Checking the applicants’ references to verify educational background and previous work experience would be done after this selection process.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Conferences, case studies, and web-based training are all part of on-the-job-training.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Paulo is a barista at a coffee shop. His manager notices that he has been showing up late for work, getting coffee orders wrong, and being rude to customers. His manager should give Paulo constructive criticism so he knows what to expect and how he is viewed.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Wages that are too high may result in the company’s products being overpriced, making them uncompetitive in the market.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| When managers speak of diverse workforces, they typically mean differences in skill and knowledge.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |
| Sexual harassment is defined as unwanted physical advances, specifically in the workplace.((حل أسئلة كويز2 تتوفر للمشتركين فقط)) |